Complaints, Grievances & Appeals

Students have access to Performance English complaints and appeals process. This allows for a fair and equitable process to be implemented for any grievance or complaint against Performance English in its assessment process, decisions relating to academic or attendance records, and any other concern students may have.

Students are able to submit a complaint against Performance English or any person employed by Performance English if they feel a person has acted inappropriately, or the systems and practices of Performance English are not meeting expectations, or Performance English is treating a person unfairly. All complaints are handled with confidence and are reviewed by RTO management. Complaints and appeals are at no cost to the student.

A student may also appeal a decision made by Performance English in relation to a complaint or an assessment outcome. Where a student feels they have been treated unfairly or incorrectly judged and assessed on a specified task, project, or assessment requirement they may have the decision reviewed by Performance English by submitting an appeal form. Students must provide supporting evidence or explanations as to why they feel the decision or outcome was unfair or why the decision / outcome should be reviewed.

If a student is still not satisfied with the outcome they shall also be provided the option of activating the external appeals process. All students have access to this complaints and appeals process and a copy of this policy & procedure is readily available from Student Administration.